Every tire is hand-inspected before it leaves our Cahokia Heights, IL facility. If something's not right, you have 60 days to return it — and a full year of defect protection backing every sale.
Changed your mind? Wrong size? Doesn't match the other three? Send it back within 60 days for any reason.
Covers manufacturing defects — sidewall failure, tread separation, and bead failure — for a full 12 months from purchase.
Send all three together and we'll have a decision back to you fast. Missing any one of them puts your claim on hold.
A clear, close-up photo showing the failure itself — sidewall split, separated tread, broken bead, etc.
A full-tire photo with the DOT date code legible. This proves it's the tire we shipped you.
A receipt from the shop that mounted and balanced the tire. Confirms it was installed professionally.
Upload your photos and receipt — we'll review within 1–2 business days.
Every tire is checked by a person, not just a machine.
Fast transit times across the Midwest and Southeast.
Most defect claims reviewed within 1–2 business days.
If it's a 60-day satisfaction return, the tire has to be unmounted and unused — once it's been on a wheel, we can't take it back under that policy. The 1-year defect warranty is the opposite: a defect claim requires the tire to have been professionally installed, so mounting is expected there.
No. The 1-year defect warranty requires a receipt from a professional shop. Tires installed at home or by a non-shop don't qualify, because improper installation can cause failures that look like defects.
For a 60-day satisfaction return, you pay return shipping to our facility in Cahokia Heights, IL. For an approved defect claim, we cover the return shipping — we'll email you a prepaid label once your photos and receipt are reviewed.
Road hazard damage (nails, potholes, curb cuts), normal tread wear, damage from improper installation, and any abuse or misuse. The warranty covers manufacturing defects only — sidewall failure, tread separation, and bead failure.
Most defect claims are reviewed within 1–2 business days of receiving all three required photos and your installer receipt.
You do. On a valid defect claim, you choose between a free replacement tire (same size, comparable spec) or a full refund of what you paid.
Direct Tire Supply is a registered DBA of M&M Tire LLC. This warranty and return policy applies to tires purchased directly from Direct Tire Supply. Manufacturer defect coverage runs for one year from the date of purchase. The 60-day satisfaction return policy applies only to tires that have not been mounted or used.